“30-Day Business Plan Implementation” Policy

Every client has the option, within the first 30 days of signing any retainer contractual agreement with VALENTINE & PARTNERS, LLP, of withdrawing and canceling the service. The client may cancel implementation within this 30-day period for whatever reason, and will face no penalty. While no reimbursement is available, all dissatisfied clients will no longer have to pay monthly fees to the firm if they decide to cancel. However, after the first 30 days, clients are responsible for paying dues as stipulated in all contractual agreements. If disagreements arise after the first month, SIGNATURE BUSINESS PLANS D.B.A. MICHAEL VALENTINE & PARTNERS, LLP will do its best to ensure client satisfaction by providing new coaches or re-evaluating the problem, but clients will still be responsible for paying as is agreed upon.

 

“Freedom to Consult” Policy

Clients who have signed contractual agreements with SIGNATURE BUSINESS PLANS D.B.A. MICHAEL VALENTINE & PARTNERS, LLP must acknowledge that all consultations are determined by the discretion of SIGNATURE BUSINESS PLANS D.B.A. MICHAEL VALENTINE & PARTNERS, LLP staff and coaches. As our firm is community oriented, we always welcome client input and criticism. However, clients must recognize that by hiring VALENTINE & PARTNERS, LLP, judgments and decisions in the planning phases are the responsibility of the firm alone, and that auxiliary input slows down the modeling process. Deferring responsibility to SIGNATURE BUSINESS PLANS D.B.A. MICHAEL VALENTINE & PARTNERS, LLP is the reason behind hiring the service, and in the best interest of all parties involved, clients shall not interfere with SIGNATURE BUSINESS PLANS D.B.A. MICHAEL VALENTINE & PARTNERS, LLP decisions. The firm’s primary responsibility is ensuring the client’s business takes the appropriate steps. Thus, all contractual agreements between clients and SIGNATURE BUSINESS PLANS D.B.A. MICHAEL VALENTINE & PARTNERS, LLP recognizes the firm as sole proprietor of the initial decision-making process, and infringement of this policy only compromises the firm’s ability to develop, build, and implement appropriate coaching strategies. In the best interest of the client and his/her business, it is imperative that clients allow SIGNATURE BUSINESS PLANS D.B.A. MICHAEL VALENTINE & PARTNERS, LLP the freedom to consult in a manner befitting of the particularity of the project at hand.

 

“Scope of Service” Policy

All work will be performed as specified and completed in a substantial time-frame for the consideration put forth. All deliverebales must be clearly specified and agreed to in writing. All final printed materials, master files, and extra services will be provided only once client’s account is paid in full as agreed pursuant to the terms of the service agreement and equivalent sales/ service agreements both written and oral. Once account is paid in full pursuant to the terms of the service agreement and/or equivalent sales agreements, client will have full ownership of deliverables and work performed. In the event a price adjustment of any kind is made to an advertised service option, consultant reserves the right to make client responsible for any cost incurred on the behalf of the consultant. Upon delivery of the final items or the conclusion of the consulting period, client has until 5 business days from the receipt of the final deliverables to request any adjustments, alterations, or to communicate any dissatisfaction with the final deliverables. Once the request has been made, the coach/ coaches associated with the client’s project will find solutions and do their best to fulfill the promise(s) of the agreement and the spirit of the request. One custom bound business plan copy is given to each client/ owner upon project package completion. Future adjustments made to business plans, marketing materials, websites, and other supporting deliverables can be obtained for a fee or under a new consulting contract. Direct or indirect project costs and fees weather deemed typical or unforeseeable that are associated with VALENTINE & PARTNERS, LLP’ “Extras” which exceed a production cost greater than $100.00 will be billed to the client. Coaching or advisory requests which exceed the parameters of the service agreement and equivalent sales/ service agreements will be billed hourly to the client.

 

“No Refund” Policy

All contractual agreements between SIGNATURE BUSINESS PLANS D.B.A. MICHAEL VALENTINE & PARTNERS, LLP partner and clients are final, and cannot be refunded. In the event that the client is dissatisfied with service, there are in place several key periods in which such criticism can be voiced and appropriate adjustments will be made on behalf of VALENTINE & PARTNERS, LLP. Even then, no monies put towards the project’s completion can be refunded. Furthermore, in the event the client is dissatisfied with a coach, a disapproval letter can be submitted to the firm, and appropriate action will be taken. SIGNATURE BUSINESS PLANS D.B.A. MICHAEL VALENTINE & PARTNERS, LLP is committed to providing sincere and effective consultations for all our clients, and their disagreements are something we take very seriously. We will try to resolve the problem by either  1) briefing the clients and determining where the coach has been failing or 2) re-assigning a new coach to resume consulting with the dissatisfied client. In the event that neither solution satisfies the client, SIGNATURE BUSINESS PLANS D.B.A. MICHAEL VALENTINE & PARTNERS, LLP will analyze the circumstances on a case-by-case basis, regulated by internal affairs, and determine what the best course of action at the time will be. However, because all contractual agreements are final and cannot be retracted or eradicated, SIGNATURE BUSINESS PLANS D.B.A. MICHAEL VALENTINE & PARTNERS, LLP will try to provide each client with the best service available during the period of consultation and will make any adjustments necessary for the client’s success.